TeluMall Terms & Conditions

Last Updated: 12 November 2026

1. Introduction

Welcome to TeluMall (https://telumall.com), an online retail store operated by Chandana Kanchi Saree House. These Terms and Conditions govern your access to and use of the TeluMall website, services and purchases.

By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions and the applicable policies published on our website.

If you do not agree with these terms, please do not use our website or place an order.

2. Business Information

Online Brand: TeluMall

Legal Business Name: Chandana Kanchi Saree House

Website: https://telumall.com

Email: telumallstore@gmail.com

GSTIN: 37AEAPT0368J1Z9

TeluMall currently operates as a single-seller online retail store.

3. Eligibility to Use the Website

You must be legally capable of entering into a contract under applicable Indian law to place an order.
Minors may use the website only with the involvement and permission of a parent or legal guardian.
You must provide accurate and complete information when registering or placing an order.
You must not use the website for unlawful, fraudulent or unauthorised activities.

4. Products and Product Information

TeluMall offers products such as sarees, kurtis, dresses, blouse pieces and other clothing and fashion products.

We make reasonable efforts to display accurate product descriptions, images, colours, measurements, fabric details and prices.
Actual product colours may vary slightly due to screen settings, lighting, photography and display differences.
Minor variations in fabric texture, weaving, print, embroidery, zari work or finishing may occur depending on the product and manufacturing process.
Customers should carefully read the product description, measurements, package contents and other specifications before placing an order.
Product images are for product identification and representation. Any accessories or items not specifically included in the product description are not part of the order.
Product availability may change without prior notice.

5. Prices, Discounts and Taxes

Product prices and applicable charges will be displayed on the website or checkout page.
Applicable taxes and other charges, where required, will be reflected in the order details.
Discounts, promotional prices and offers may be changed, withdrawn or discontinued subject to applicable law.
Any applicable delivery or other charges will be shown before the customer completes the order.
If a genuine pricing or technical error is identified, TeluMall may contact the customer to clarify the issue before proceeding with the order. Any cancellation or refund will be handled in accordance with applicable law and the relevant policy.

6. Orders and Order Acceptance

Placing an order on the website constitutes an offer to purchase the selected products. An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.

Orders are subject to product availability, payment verification, delivery serviceability and order validation.
TeluMall may contact customers to verify order details, delivery addresses or payment information where reasonably necessary.
An order may be placed on hold or cancelled where payment is unconfirmed, the product is unavailable, the delivery address is outside our service area or there is a genuine verification concern.
If an order cannot be fulfilled after payment has been received, the applicable refund will be processed in accordance with law and our relevant policies.

7. Andhra Pradesh Delivery Restriction

At present, TeluMall accepts orders for delivery only within Andhra Pradesh, India.

Customers must provide a valid delivery address within Andhra Pradesh.
Orders with addresses outside Andhra Pradesh may not be accepted or processed.
Payment completion does not guarantee acceptance of an order that is outside our permitted delivery area.
If payment is received for an order that cannot be fulfilled due to a delivery-area restriction, the applicable refund will be processed in accordance with law.

8. Payment Terms

Customers must pay using the payment methods displayed and enabled at checkout. Available options may include UPI, debit cards, credit cards, net banking, wallets or Cash on Delivery, subject to availability.

Prepaid orders will be processed only after successful payment confirmation from the relevant payment gateway, bank or payment provider.
A payment screenshot, SMS or customer statement alone is not final confirmation of successful payment.
Orders showing Pending, Processing, Failed or Unconfirmed payment status will not be dispatched until payment is verified as successful.
If an amount is debited but the order is not confirmed, TeluMall will reasonably assist in verifying the transaction and resolving the issue with the payment provider.
Duplicate payments will be verified, and confirmed excess payments will be handled through the applicable refund process.
COD orders are subject to availability, delivery location and order verification.

For more information, please read our Payment Policy.

9. Shipping and Delivery

Orders will be processed and dispatched in accordance with our Shipping and Delivery Policy.
Estimated delivery dates are indicative and may vary due to courier operations, weather, public holidays, transport disruptions or other circumstances.
Customers are responsible for providing a complete and accurate delivery address and reachable contact number.
Customers should cooperate with delivery partners and make themselves available to receive their orders.
Tracking information may be provided where supported by the courier service.
TeluMall will make reasonable efforts to assist customers with delivery-related issues.

For further details, please read our Shipping Policy.

10. Cancellation of Orders

Customers may request cancellation in accordance with our Cancellation Policy.

Cancellation requests must be submitted through the contact method specified on our website.
Cancellation before dispatch may be accepted subject to order status and applicable conditions.
Once an order has been dispatched, cancellation may not be possible. The customer may need to follow the applicable return procedure.
Approved prepaid cancellations will be refunded in accordance with the Cancellation Policy and applicable law.
COD orders may be cancelled subject to order status and applicable conditions.

Please read our Cancellation Policy for complete details.

11. Returns and Refunds

Eligible products may be returned in accordance with our Refund and Returns Policy.

Eligible return requests must generally be submitted within 3 calendar days from the date of delivery, subject to the applicable policy and consumer protection laws.
Products must satisfy the applicable condition, packaging, tag, label and other return requirements.
Used, washed, altered or customer-damaged products may not qualify for change-of-mind returns, subject to applicable law.
Wrong, damaged, defective or materially misrepresented products will be handled in accordance with our policy and applicable consumer rights.
Approved refunds will be processed through the applicable payment method or another permitted refund method.

Please read our Refund and Returns Policy for full details.

12. Exchange Policy

Customers may request an exchange in accordance with our Exchange Policy.

Eligible exchange requests must generally be submitted within 3 calendar days from delivery.
Products must satisfy the applicable unused, unwashed, unaltered and original-condition requirements.
For customer-requested size, colour or preference exchanges, applicable return and replacement delivery charges may be payable by the customer as disclosed in our Exchange Policy.
For wrong, damaged or defective products, reasonable return and replacement shipping costs will be handled in accordance with our Exchange Policy and applicable law.
Exchange requests are subject to product availability.

13. Product Warranty and Guarantee

Unless a specific warranty or guarantee is expressly mentioned on an individual product page, products sold through TeluMall are not provided with any additional or separate seller warranty or guarantee.

This statement does not exclude or limit any consumer rights, statutory guarantees, remedies or legal responsibilities that cannot be excluded under applicable law.

Any wrong, damaged, defective or materially misrepresented product will be handled in accordance with our applicable policies and consumer protection laws.

14. Customer Accounts and Responsibilities

Customers must provide correct name, phone number, email address and delivery information.
Customers are responsible for maintaining the confidentiality of their account login details.
Customers must notify TeluMall if they suspect unauthorised access to their account.
Customers must not create false accounts, place fraudulent orders or misuse website services.
Customers must not interfere with website operations, security or other users’ access.
Customers must not upload or transmit unlawful, harmful or misleading content through website features.

15. Promotions, Offers and Discounts

TeluMall may provide promotional offers, coupons, discounts or special deals from time to time.

Each promotion may have its own eligibility conditions, validity period and usage limits.
Offers may not be combined unless expressly permitted.
Promotional benefits cannot be exchanged for cash unless specifically stated.
TeluMall may investigate suspected misuse or fraudulent use of promotional offers.
All promotions remain subject to applicable consumer protection laws.

16. Intellectual Property

Website content, including logos, branding, text, graphics, website design, photographs and other original materials, may be protected by intellectual property laws.

Customers must not copy, reproduce, distribute, modify or commercially use TeluMall website content without prior written permission, except where permitted by law.

Product names, trademarks, images and other materials belonging to their respective owners remain the property of those owners.

17. Website Availability and Technical Issues

TeluMall aims to keep the website available and functioning properly. However, uninterrupted access cannot be guaranteed.

Temporary maintenance, technical errors, hosting issues, network problems or third-party service interruptions may affect website availability.
Some website features may be temporarily unavailable or modified.
TeluMall will make reasonable efforts to restore services and resolve technical issues.
Nothing in this section excludes any responsibility that cannot legally be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, TeluMall shall not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.

TeluMall does not exclude or limit liability for fraud, wilful misconduct, legally recognised consumer remedies, product-related responsibilities or any liability that cannot be excluded under applicable law.

Nothing in these Terms and Conditions is intended to remove or restrict the statutory rights of customers.

19. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment gateways, banks, courier providers, hosting services and external websites.

Such services may operate under their own terms, conditions and privacy policies. TeluMall will make reasonable efforts to coordinate with relevant service providers when an issue affects a customer order.

20. Privacy and Personal Information

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.

By using our website, customers acknowledge that relevant information may be used for order processing, payment verification, delivery, customer support, security and other lawful business purposes as explained in our Privacy Policy.

21. Suspension or Restriction of Website Access

TeluMall may restrict or suspend access to website features where reasonably necessary to prevent fraud, security threats, unlawful activity or misuse of services.

Any action affecting a confirmed order or customer payment will be handled in accordance with applicable law and the relevant policies.

22. Changes to Terms and Conditions

TeluMall may update these Terms and Conditions to reflect changes in business operations, website features, services or applicable laws.

Updated terms will be published on this website with a revised Last Updated date. Customers are encouraged to review the terms periodically.

23. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India, including applicable consumer protection, electronic commerce and data protection laws.

Subject to applicable law, the jurisdiction of competent courts and statutory authorities, and the rights of customers to approach the appropriate Consumer Commission or other statutory forum, disputes relating to these Terms and Conditions shall be subject to the competent jurisdiction of Visakhapatnam, Andhra Pradesh.

24. Customer Support and Grievance Redressal

For order-related questions, complaints, payment issues, delivery concerns, returns or other assistance, customers may contact:

Business: Chandana Kanchi Saree House

Online Brand: TeluMall

Email: telumallstore@gmail.com

Please provide your order number and relevant details when contacting us. Complaints will be acknowledged and addressed in accordance with applicable law and the relevant grievance redressal requirements.

25. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.

26. Entire Agreement

These Terms and Conditions, together with the applicable policies published on the TeluMall website, form the terms governing the use of our website and purchase of products, subject always to applicable law.