# TeluMall Shipping and Delivery Policy
**Last Updated: 11 November 2026**
TeluMall is an online retail brand operated by **Chandana Kanchi Saree House**. This policy explains how orders are processed, packed, shipped and delivered to customers.
## 1. Delivery Locations
TeluMall currently accepts and delivers orders only within **Andhra Pradesh, India**.
Orders with delivery addresses outside Andhra Pradesh are not eligible for fulfilment under our current business operations. If an order is placed with an ineligible delivery address, TeluMall may contact the customer to cancel the order and process any applicable refund.
We may expand our delivery locations in the future.
## 2. Order Processing and Dispatch
Orders are processed after successful order confirmation and payment verification, where applicable.
Processing and dispatch time may vary depending on product availability, order volume, holidays, operational conditions and courier service availability.
The estimated dispatch or delivery information, where available, will be communicated through the website, order confirmation or customer notifications.
An order is considered dispatched when it is handed over to the courier or delivery service provider.
## 3. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout before the customer places the order.
The final order amount shown at checkout will include the applicable charges.
Any free-shipping offer will be subject to the conditions displayed with that offer.
## 4. Delivery Estimates and Delays
Delivery estimates are indicative and may vary depending on the delivery location, courier operations, weather, public holidays, transportation disruptions or other circumstances beyond our reasonable control.
TeluMall will make reasonable efforts to assist customers in tracking delayed shipments.
An estimated delivery date is not an unconditional guarantee of delivery on that exact date.
## 5. Order Tracking
Once an order is dispatched, tracking details will be shared with the customer wherever provided by the courier service.
Customers may use the tracking details or the Track My Order facility on the TeluMall website to check shipment status.
Tracking information may take some time to become available after dispatch.
## 6. Accurate Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate delivery address, PIN code and active mobile number while placing an order.
TeluMall shall not be responsible for delivery problems caused by incorrect, incomplete or unavailable customer-provided information, subject to applicable law.
If an address correction is required, customers should contact TeluMall as soon as possible. Changes may not be possible after dispatch.
## 7. Delivery Attempts and Undelivered Parcels
The courier service provider may make delivery attempts according to its operational procedures.
If delivery fails due to an incorrect address, unavailable recipient, refusal to accept the parcel or other customer-related reasons, the shipment may be returned to TeluMall.
Any further delivery, cancellation or refund will be handled after reviewing the shipment status and applicable circumstances, in accordance with applicable law.
Repeated refusal of confirmed orders or misuse of Cash on Delivery facilities may result in additional order verification or restrictions on future COD orders, subject to applicable law.
## 8. Parcel Damage or Missing Items
Customers are advised to check the outer package at the time of delivery.
If the parcel appears visibly damaged, opened, tampered with or incomplete, customers should, where reasonably possible:
– Take photographs or a video of the parcel and packaging.
– Record the issue and retain the packaging.
– Contact TeluMall promptly with the order ID and supporting evidence.
TeluMall will investigate the complaint and provide an appropriate remedy where the issue is verified, in accordance with applicable law.
Customers should not discard the original packaging until the complaint is resolved.
## 9. Incorrect or Missing Products
If a customer receives an incorrect product or an item is missing from the order, the customer should contact TeluMall with the order ID, product details and supporting photographs or video.
TeluMall will verify the complaint and arrange an appropriate solution, such as replacement, delivery of the missing item or refund, as applicable under law.
## 10. Cash on Delivery and Online Payments
Where available, customers may choose from the payment options displayed at checkout, including Cash on Delivery (COD) and online payment.
COD availability may depend on the delivery location, courier service and order verification.
Orders paid online will be processed after payment confirmation. Failed or duplicate payments will be reviewed and handled under the applicable payment and refund procedures.
## 11. Order Cancellation
Customers may request cancellation before dispatch by contacting TeluMall.
Once an order has been dispatched, cancellation may not be possible. Customers may refer to the TeluMall Return and Refund Policy after delivery.
If TeluMall is unable to fulfil a prepaid order, the applicable refund will be processed in accordance with law.
## 12. Customer Support
For shipping, delivery or tracking queries, contact:
**Business / Brand:** TeluMall
**Legal Business Name:** Chandana Kanchi Saree House
**Website:** https://telumall.com
**Official Email:** telumallstore@gmail.com
Please include your order ID and registered mobile number when contacting customer support.
## 13. Policy Updates
TeluMall may update this Shipping and Delivery Policy from time to time to reflect operational changes or applicable legal requirements. The latest version will be published on the TeluMall website.
## 14. Governing Law and Consumer Rights
This policy shall be governed by the laws of India, including applicable consumer protection and e-commerce laws.
Nothing in this policy shall limit or exclude any consumer rights or remedies available under applicable Indian law.
Subject to applicable law, civil disputes arising from transactions with TeluMall shall be subject to the jurisdiction of competent courts at Visakhapatnam, Andhra Pradesh, where such courts have territorial and legal jurisdiction.
This clause does not restrict the jurisdiction of Consumer Disputes Redressal Commissions or other statutory authorities having jurisdiction under applicable law.
