TeluMall Return and Refund Policy

Last Updated: 12 November 2026

TeluMall is an online retail brand operated by Chandana Kanchi Saree House. We aim to provide quality products and a fair shopping experience. Please read this Return and Refund Policy carefully before placing an order.

1. Return Eligibility and Return Period

Customers may request a return within 3 calendar days from the date of delivery, subject to the conditions mentioned in this policy.

A return request must be submitted through TeluMall customer support within this period. Submitting a request does not automatically mean that the return or refund is approved.

2. Product Condition – Mandatory Requirements

For a change-of-mind return, the product must be returned in exactly the same condition in which it was delivered.

The following conditions must be satisfied:

• Unused and Unwashed: Products must not have been worn, used, washed, ironed in a damaging manner, stained, perfumed, or otherwise used.
• Original Product Labels: All original brand labels, size labels, price tags, barcode labels, SKU labels and identification tags must remain attached and unchanged.
• No Label Removal or Replacement: Labels must not be removed, cut, exchanged, replaced, altered or tampered with.
• Original Packaging: Original product covers, boxes, bags, seals and packaging supplied with the product must be returned wherever applicable.
• No Alterations: Stitching, fall, pico, hemming, cutting, fitting, tailoring, repairs or any other alterations are not permitted for change-of-mind returns.
• No Customer-Caused Damage: Products must not have tears, cuts, burns, stains, scratches, missing parts or any other damage caused after delivery.
• Same Product Identification: The returned product must be the exact item supplied by TeluMall. Its SKU, barcode, product labels and other identification details must match our dispatch records.
• Complete Product: All accessories, blouse pieces, matching fabrics, detachable items, free gifts and other components supplied with the product must be returned wherever applicable.

For sarees and garments, signs of wearing, washing, stains, body odour, perfume, makeup, missing tassels or altered fabric may make the product ineligible for a change-of-mind return.

3. Products Not Eligible for Change-of-Mind Returns

Subject to applicable consumer protection laws, change-of-mind returns may not be accepted for:

• Products that have been used, worn, washed or altered.
• Products with removed, damaged, replaced or tampered labels or tags.
• Products with missing original packaging or components, wherever applicable.
• Products damaged due to customer handling or misuse after delivery.
• Products returned after the 3-day return request period.
• Products that do not match the item originally dispatched by TeluMall.

These restrictions do not remove a customer’s legal rights regarding defective, damaged, incorrect, counterfeit or materially misrepresented products.

4. Wrong, Damaged or Defective Products

If a customer receives a wrong, damaged or defective product, the customer should contact TeluMall as soon as possible and provide:

• Order ID.
• Product details.
• Clear photographs or video showing the issue.
• A description of the problem.

TeluMall will review the complaint and arrange an appropriate remedy, such as a replacement, exchange or refund, as applicable under law.

For verified wrong, damaged or defective products, reasonable return shipping costs will be borne by TeluMall.

5. Return Request and Approval Process

To request a return, customers must contact:

Email: telumallstore@gmail.com

The request should include the order number, registered mobile number or email address, product name, reason for return and supporting photographs or videos where applicable.

Customers must receive return instructions and approval from TeluMall before sending a product back.

Products sent without prior return authorization may be delayed or may not be accepted for processing, subject to applicable law.

6. Return Shipping Charges

For eligible change-of-mind returns, the customer is responsible for the return shipping cost.

For verified wrong, damaged or defective products, reasonable return shipping costs will be borne by TeluMall.

Customers are advised to use a trackable courier service and retain the return shipment receipt until the return is completed.

7. Product Inspection

All returned products are subject to inspection after receipt by TeluMall.

We may verify the product’s condition, original labels, barcodes, SKU, packaging, accessories and dispatch records.

If the returned product does not meet the change-of-mind return conditions due to customer use, alteration, tampering, missing components or customer-caused damage, the change-of-mind return may be rejected, subject to applicable law.

If a return is rejected, TeluMall will communicate the reason to the customer and explain the next steps for the product, in accordance with applicable law.

8. Refund Processing

If a return is approved, the refund will generally be initiated within 5–15 business days from the date TeluMall receives the returned product and completes inspection and approval.

Refunds will be processed through the original payment method wherever supported.

For Cash on Delivery (COD) orders, the customer may be asked to provide accurate bank account details for the refund.

The actual time for the amount to appear in the customer’s account may depend on the bank or payment service provider. All refunds will be handled within applicable statutory timelines.

9. Non-Receipt or Delay of Refund

If the refund has not appeared within the expected period, customers should:

1. Check their bank account or payment statement.
2. Contact their bank or payment service provider.
3. Contact TeluMall at telumallstore@gmail.com with the order ID and refund details.

Our support team will assist in checking the refund status.

10. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. Customers may request a return after delivery if the product qualifies under this policy and applicable law.

If TeluMall cancels an order or is unable to fulfil it after receiving payment, the applicable refund will be processed.

11. Exchanges

Exchanges for eligible products may be considered subject to product availability and approval.

The product must satisfy the applicable return-condition requirements. For verified wrong, damaged or defective products, exchange or another appropriate remedy will be handled in accordance with applicable law.

12. Discounts, Sale Products and Free Gifts

Discounted or sale products are subject to the same applicable return and refund rights as other products. A sale or discount alone does not remove a customer’s statutory rights.

If a free gift or promotional item was supplied with an order, it may also need to be returned when the main product is returned, wherever applicable and subject to law.

13. Product Images and Colour Differences

Product colours may appear slightly different due to screen settings, lighting and photography conditions.

Customers should review the product description, measurements, size and other details before ordering.

Minor display differences do not automatically establish a product defect. However, this does not exclude remedies where the product is materially different from its description or representation.

14. Duplicate or Failed Payments

If a payment is debited but the order is not successfully created, or if a duplicate payment is made, customers should contact TeluMall with the payment reference and transaction details.

After verification, the applicable refund will be initiated through the original payment channel wherever possible, within applicable timelines.

15. Customer Support

For return, refund, cancellation or exchange queries:

Business / Brand: TeluMall
Legal Business Name: Chandana Kanchi Saree House
Website: https://telumall.com
Official Email: telumallstore@gmail.com

16. Policy Changes

TeluMall may update this policy from time to time to reflect changes in business operations or applicable laws. The latest version will be published on the TeluMall website.

17. Governing Law and Consumer Rights

This policy shall be governed by the laws of India, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules, as amended from time to time.

Nothing in this policy shall limit or exclude any consumer rights or remedies available under applicable Indian law.

Subject to applicable law, civil disputes arising from transactions with TeluMall shall be subject to the jurisdiction of competent courts at Visakhapatnam, Andhra Pradesh, where such courts have territorial and legal jurisdiction.

This clause does not restrict the jurisdiction of Consumer Disputes Redressal Commissions or other statutory authorities having jurisdiction under applicable law.

18. Grievance Redressal

Customers may raise complaints or grievances by emailing telumallstore@gmail.com.

TeluMall will acknowledge complaints within 48 hours and endeavour to resolve them within the time prescribed under applicable law.

Grievance Officer: Details to be added before publication.