TeluMall Exchange Policy

Last Updated: 12 November 2026

TeluMall is an online retail brand operated by Chandana Kanchi Saree House. This policy explains the conditions and procedures for exchanging products purchased through the TeluMall website.

1. Exchange Eligibility and Period

Customers may request an exchange within 3 calendar days from the date of delivery, subject to the conditions of this policy and applicable consumer protection laws.

Exchange requests must be submitted through TeluMall customer support within this period. An exchange request is subject to verification, approval and product availability.

2. Product Condition – Mandatory Requirements

For customer-requested exchanges due to change of size, colour or preference, the product must be returned in exactly the same condition in which it was delivered.

Unused and Unwashed: The product must not have been worn, used, washed, stained or otherwise used.
Original Tags: All original brand labels, size labels, price tags, barcode labels and SKU labels must remain attached and unchanged.
No Tampering: Labels, tags and identification marks must not be removed, cut, replaced, exchanged or altered.
Original Packaging: Original covers, boxes, bags, seals and packaging must be returned wherever applicable.
No Alterations: Stitching, fall, pico, hemming, cutting, tailoring, fitting or repairs are not permitted.
No Customer-Caused Damage: The product must not have tears, cuts, burns, stains, scratches or other damage caused after delivery.
Complete Product: All accessories, blouse pieces, matching fabrics, detachable items and free gifts supplied with the product must be returned wherever applicable.
Product Identification: The returned product must match the SKU, barcode and product identification details in TeluMall dispatch records.

3. Reasons for Exchange

Customers may request an exchange for eligible reasons, including:

Size-related exchange, wherever applicable.
Colour or design preference, subject to availability.
Another eligible product preference, subject to approval and price adjustment.
Wrong product received.
Product received in damaged or defective condition.

All exchange requests are subject to product condition, availability and applicable consumer rights.

4. Exchange for Size, Colour or Change of Preference

For customer-requested exchanges due to size, colour or personal preference:

The customer must bear the applicable return courier charges.
The customer must also bear the applicable delivery charges for sending the replacement product.
Any price difference between the original and replacement product must be settled before dispatch of the replacement, where applicable.
Exchange will be arranged only after the returned product is received and passes inspection.

Applicable courier charges will be communicated to the customer before proceeding with the exchange.

5. Wrong, Damaged or Defective Products

If a customer receives a wrong, damaged or defective product, the customer should contact TeluMall as soon as possible.

The complaint should include:

Order ID.
Product details.
Clear photographs or video showing the issue.
Description of the problem.

After verification, TeluMall will arrange an appropriate remedy, such as exchange, replacement or refund, as applicable under law.

For verified wrong, damaged or defective products, reasonable return and replacement shipping costs will be borne by TeluMall. No such courier charges will be imposed on the customer.

6. Exchange Request Procedure

Customers must contact TeluMall through the official customer support email:

Email: telumallstore@gmail.com

The request should include:

Order ID.
Registered mobile number or email address.
Product name and details.
Reason for exchange.
Supporting photographs or videos, wherever applicable.

Customers must receive exchange instructions and approval before sending the product back.

7. Product Inspection

All returned products are subject to inspection after receipt by TeluMall.

We may verify:

Product condition and usage.
Original tags, labels and packaging.
SKU, barcode and product identification.
Accessories and other supplied components.
Product details against dispatch records.

If a customer-requested change-of-mind exchange does not meet the applicable conditions due to use, alteration, tampering, missing components or customer-caused damage, the exchange request may be rejected, subject to applicable law.

If an exchange request is rejected, TeluMall will communicate the reason and explain the next steps for the returned product in accordance with applicable law.

8. Replacement Product Availability

Exchange is subject to the availability of the requested size, colour, design or replacement product.

If the requested replacement product is unavailable, TeluMall will inform the customer and discuss available alternatives or an applicable refund.

Any additional amount payable or eligible price difference will be communicated before processing the replacement.

9. Refund Instead of Exchange

If an exchange cannot be completed and a refund is agreed or legally required, the refund will be handled according to the applicable Return and Refund Policy and consumer protection laws.

For eligible customer-requested change-of-mind exchanges where the customer chooses a refund instead of proceeding with the exchange, the following reasonable and applicable costs may be deducted from the refundable amount, provided they were disclosed to the customer and are legally recoverable:

Applicable original delivery charges actually incurred or charged for the order.
Actual return courier charges for bringing the product back to TeluMall.
Any other lawful and previously disclosed charge, where applicable.

No arbitrary, undisclosed or unsupported deduction will be made. The customer will be informed of the applicable charges and refund calculation.

Important: The above customer-paid courier cost arrangement does not apply to verified wrong, damaged, defective or materially misrepresented products where TeluMall is responsible. In such cases, TeluMall will bear reasonable return and replacement shipping costs and provide the remedy required under applicable law.

10. Refund Processing Time

Where a refund is approved, it will generally be initiated within 5–15 business days after TeluMall receives the returned product and completes inspection and approval, subject to applicable statutory timelines.

Refunds will generally be processed through the original payment method wherever supported.

For Cash on Delivery (COD) orders, customers may be asked to provide accurate and verified bank account details.

The time taken for the amount to appear in the customer’s account may depend on the bank or payment service provider.

11. Exchanges for Discounted Products and Free Gifts

Discounted and sale products are subject to the same applicable exchange rights and conditions as other products.

If a free gift or promotional item was supplied with an order, it may also need to be returned with the main product wherever applicable and subject to law.

A discount or promotional offer alone does not remove a customer’s statutory consumer rights.

12. Multiple Exchange Requests

Repeated exchange requests for the same product may be subject to additional verification and product availability.

TeluMall may review repeated or suspicious exchange activity to prevent misuse. Any restriction or decision will remain subject to applicable consumer protection laws and statutory customer rights.

13. Customer Responsibilities

Customers are responsible for:

Checking product descriptions, size, colour, measurements and other details before ordering.
Providing accurate order and contact information.
Submitting exchange requests within the applicable period.
Keeping the product, original tags and packaging intact until the exchange is completed.
Providing genuine information and supporting evidence for exchange complaints.
Paying applicable and previously disclosed courier charges for eligible change-of-mind exchanges.

14. Customer Support

For exchange-related queries, contact:

Business / Brand: TeluMall
Legal Business Name: Chandana Kanchi Saree House
Website: https://telumall.com
Official Email: telumallstore@gmail.com

Please include your Order ID and registered mobile number. Never share passwords, OTPs, UPI PINs or card security details.

15. Grievance Redressal

Customers may raise complaints or grievances by emailing telumallstore@gmail.com.

TeluMall will acknowledge complaints within 48 hours and endeavour to resolve them within the time prescribed under applicable law.

Grievance Officer: Details to be added before publication.

16. Governing Law and Consumer Rights

This policy shall be governed by applicable laws of India, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules, as amended from time to time.

Nothing in this policy shall limit or exclude any consumer rights or remedies available under applicable Indian law.

Subject to applicable law, civil disputes arising from transactions with TeluMall shall be subject to the jurisdiction of competent courts at Visakhapatnam, Andhra Pradesh, where such courts have territorial and legal jurisdiction.

This clause does not restrict the jurisdiction of Consumer Disputes Redressal Commissions or other statutory authorities having jurisdiction under applicable law.

17. Policy Updates

TeluMall may update this Exchange Policy from time to time to reflect changes in business operations or applicable laws. The latest version will be published on the TeluMall website.