TeluMall Contact & Grievance Policy
Last Updated: 12 November 2026
1. Introduction
TeluMall is committed to providing customers with a convenient shopping experience and appropriate support for orders, payments, delivery, returns, refunds and other website-related concerns.
This policy explains how customers can contact us, submit complaints and seek assistance.
2. Business Contact Information
Online Brand: TeluMall
Legal Business Name: Chandana Kanchi Saree House
Website: https://telumall.com
Email: telumallstore@gmail.com
GSTIN: 37AEAPT0368J1Z9
Customers may contact us through the contact details published on our website.
3. Customer Support
Customers may contact TeluMall for assistance relating to:
- Product information and availability.
- Order confirmation and order status.
- Payment Pending, Failed or Duplicate transactions.
- Shipping, delivery delays and tracking.
- Order cancellation requests.
- Return and exchange requests.
- Refund status and payment reversals.
- Incorrect, damaged, defective or missing products.
- Website, login and account-related issues.
- Other complaints or suggestions.
4. How to Submit a Complaint
Customers may submit their complaints by sending an email to:
Email: telumallstore@gmail.com
To help us investigate and resolve the issue, customers should provide:
- Customer name.
- Order number, if applicable.
- Registered mobile number or email address.
- Clear description of the complaint.
- Relevant transaction reference for payment issues.
- Product photographs or delivery evidence, where relevant.
Customers should not share passwords, OTPs, UPI PINs, card PINs or other confidential banking credentials.
5. Complaint Acknowledgement
TeluMall will endeavour to acknowledge customer complaints within 48 hours of receiving them through the designated support channel.
Where additional information is required, we may contact the customer for clarification or supporting documents.
6. Complaint Investigation and Resolution
Every complaint will be reviewed based on the information provided, order records, payment records, courier information and other relevant evidence.
- We may contact the customer to verify details.
- We may coordinate with payment gateways, banks or courier partners where necessary.
- Customers will be informed if additional time is required to investigate the issue.
- Appropriate corrective action, refund, replacement or other remedy will be considered according to the applicable policy and law.
TeluMall will endeavour to resolve complaints within the timelines prescribed under applicable law. Where no specific statutory timeline applies, we will make reasonable efforts to resolve complaints as promptly as possible.
7. Payment Complaints
For Pending, Failed, Unsuccessful or Duplicate Payment complaints, customers should provide the order number, payment date, amount and transaction reference.
TeluMall will verify the payment status with the relevant payment provider or bank where necessary. If an amount has been debited but the order has not been confirmed, we will reasonably assist in investigating and resolving the issue.
Payment-related refunds and reversals are subject to verification and the applicable payment provider or bank process.
8. Shipping and Delivery Complaints
Customers may contact us regarding delayed deliveries, tracking issues, unsuccessful delivery attempts, damaged parcels or missing products.
We will review the available order and courier information and coordinate with the delivery partner where necessary.
Delivery complaints will be handled in accordance with our Shipping and Delivery Policy and applicable consumer rights.
9. Return, Exchange and Refund Complaints
Return, exchange and refund requests will be handled according to the relevant TeluMall policies.
- Customers should submit requests within the applicable policy period.
- Products may be subject to inspection where required.
- Approved refunds will be processed through an applicable refund method.
- Wrong, damaged, defective or materially misrepresented products will be handled in accordance with applicable law and our policies.
Nothing in this policy restricts any statutory consumer rights or remedies.
10. Grievance Officer
For formal grievances, customers may contact the Grievance Officer using the following details:
Business: Chandana Kanchi Saree House
Online Brand: TeluMall
Grievance Email: telumallstore@gmail.com
Grievance Officer Name: To be designated by the business before publication.
Business Postal Address: To be added by the business before publication.
The Grievance Officer will handle complaints in accordance with applicable consumer protection and e-commerce laws.
11. Grievance Redressal Timeline
Complaints will be acknowledged within 48 hours wherever reasonably practicable. The grievance will be examined and resolved within the period prescribed by applicable law, including the applicable requirements under consumer protection and e-commerce rules.
If a complaint requires additional investigation or coordination with a third party, customers will be informed of the progress where appropriate.
12. Andhra Pradesh Service Area
At present, TeluMall accepts orders for delivery only within Andhra Pradesh, India.
Customers outside the permitted delivery area may contact us for clarification. Orders outside our current service area may not be accepted or processed.
13. Customer Responsibilities
- Customers should provide accurate order and contact information.
- Customers should submit genuine complaints with relevant details.
- Customers should retain order confirmations, payment references and delivery evidence where available.
- Customers should avoid sharing confidential account or payment credentials.
- Customers should cooperate with reasonable verification requests required to investigate a complaint.
14. Consumer Rights
This policy does not limit or remove any rights or remedies available to customers under the Consumer Protection Act, 2019, applicable Consumer Protection (E-Commerce) Rules or other applicable Indian laws.
Customers may approach the appropriate Consumer Commission or other competent statutory authority where permitted by law.
15. Governing Law and Jurisdiction
This policy is governed by the laws of India.
Subject to applicable law, the jurisdiction of competent courts and statutory authorities, and the rights of customers to approach the appropriate Consumer Commission or other statutory forum, disputes relating to this policy shall be subject to the competent jurisdiction of Visakhapatnam, Andhra Pradesh.
16. Policy Updates
TeluMall may update this policy from time to time to reflect changes in business operations, customer support processes or applicable laws.
The revised policy will be published on this website with an updated Last Updated date.
