TeluMall Cancellation Policy

Last Updated: 12 November 2026

TeluMall is an online retail brand operated by Chandana Kanchi Saree House. This Cancellation Policy explains the conditions, procedures and responsibilities relating to cancellation of orders placed through the TeluMall website.

1. Cancellation Before Dispatch

Customers may request cancellation of an order at any time before the order is handed over to the courier or delivery service provider.

For cancellation requests accepted before dispatch:

• No cancellation fee will be charged.
• 100% of the amount paid for the cancelled order will be refunded.
• Any shipping or delivery charges collected for the cancelled order will also be refunded.
• No cancellation-related deduction will be made.

2. How to Request Cancellation

Customers must contact TeluMall through the official customer support email to request cancellation.

The request should include:

• Order ID.
• Registered mobile number or email address.
• Product details, if requesting partial cancellation.
• Reason for cancellation, if applicable.

TeluMall will verify the order details and dispatch status before confirming cancellation. Sending a cancellation request does not automatically mean that the order has been cancelled. Customers should wait for cancellation confirmation.

3. Cancellation After Dispatch

Once an order has been handed over to the courier or delivery service provider, cancellation may no longer be possible.

Customers who no longer wish to keep a dispatched product may follow the applicable Return and Refund Policy after delivery.

Refusing delivery or not accepting a dispatched parcel does not automatically qualify as an approved cancellation or guarantee a full refund. Such cases will be reviewed based on courier records, actual return status, applicable policy conditions and consumer protection laws.

4. Cash on Delivery (COD) Orders

Customers may cancel COD orders without any cancellation fee before dispatch.

For COD orders successfully cancelled before dispatch, no payment will be collected.

For COD orders already dispatched, customers should contact TeluMall for assistance. Repeated refusal of confirmed COD orders, false delivery complaints or misuse of COD facilities may lead to additional order verification or restrictions on future COD availability, subject to applicable law.

5. Prepaid Orders and Refunds

When a prepaid order is successfully cancelled before dispatch, the full amount paid, including applicable shipping charges, will be refunded without cancellation deductions.

Refunds will generally be initiated to the original payment method wherever supported by the payment provider.

If the original payment method cannot receive the refund, TeluMall may request verified alternative bank details or another lawful refund method.

Refunds will not be issued twice for the same transaction. Duplicate payment claims will be checked against payment gateway, bank and order transaction records.

6. Cancellation by TeluMall

TeluMall may cancel an order where reasonably necessary, including in the following circumstances:

• The ordered product is unavailable or cannot be supplied.
• A genuine pricing, product listing or inventory error occurs.
• The delivery address is outside the currently supported delivery area.
• Payment verification fails or payment is not successfully confirmed.
• There are reasonable indications of fraud, unauthorized payment or suspicious ordering activity.
• The order contains inaccurate or unverifiable information that prevents fulfilment.
• Operational, courier or other unavoidable circumstances prevent fulfilment.

If TeluMall cancels a prepaid order that cannot be fulfilled, the full amount paid for the unfulfilled order, including applicable shipping charges, will be refunded without cancellation deductions.

Customers will be informed through available communication channels.

7. Refund Processing Time

For eligible cancellations, TeluMall will initiate the applicable refund after cancellation verification and confirmation.

After initiation, the time taken for the amount to appear in the customer’s account depends on the bank, card issuer, UPI service or payment provider.

Customers may contact their bank or payment provider if the refund is not reflected within the provider’s stated processing period.

TeluMall will provide available transaction or refund reference details to help customers follow up where reasonably possible.

8. Partial Cancellation

If an order contains multiple products, customers may request cancellation of one or more products before dispatch.

Partial cancellation is subject to order processing status, product availability and whether the products have already been packed or dispatched.

The refund for an approved partial cancellation will be calculated based on the price paid for the cancelled products and any applicable shipping charge adjustment.

9. Incorrect, Duplicate or Suspicious Orders

If a customer accidentally places a duplicate order or notices an incorrect order, they should contact TeluMall immediately before dispatch.

TeluMall may verify unusual order patterns, duplicate transactions, payment mismatches and suspicious activity before processing cancellation or refunds.

Customers must provide genuine and accurate information. False claims, manipulated evidence or deliberate misuse of cancellation and refund facilities may result in additional verification or appropriate action under applicable law.

10. Customer Responsibilities

Customers are responsible for:

• Reviewing product details, quantity, size, colour, price and delivery address before confirming an order.
• Providing accurate contact and delivery information.
• Submitting cancellation requests as early as possible.
• Providing genuine order and payment information when requesting cancellation or refund.
• Cooperating with reasonable verification requests relating to disputed transactions.

11. Customer Support

For cancellation-related queries, contact:

Business / Brand: TeluMall
Legal Business Name: Chandana Kanchi Saree House
Website: https://telumall.com
Official Email: telumallstore@gmail.com

Please include your Order ID and registered mobile number. Never share passwords, OTPs, UPI PINs or card security details.

12. Consumer Rights and Governing Law

This policy shall be governed by applicable laws of India, including consumer protection and e-commerce laws.

Nothing in this policy shall limit, waive or exclude any consumer rights, statutory remedies or protections available under applicable Indian law.

Subject to applicable law, civil disputes arising from transactions with TeluMall shall be subject to the jurisdiction of competent courts at Visakhapatnam, Andhra Pradesh, where such courts have territorial and legal jurisdiction.

This clause does not restrict the jurisdiction of Consumer Disputes Redressal Commissions or other statutory authorities having jurisdiction under applicable law.

13. Policy Updates

TeluMall may update this Cancellation Policy from time to time to reflect operational changes or applicable legal requirements. The latest version will be published on the TeluMall website.