TeluMall Privacy Policy

Last Updated: 11 November 2026

TeluMall is an online retail brand operated by Chandana Kanchi Saree House. We respect your privacy and are committed to protecting the personal information you share with us when using https://telumall.com.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared and how customers can contact us regarding their personal information.

1. Information We Collect

When customers visit or use TeluMall, we may collect the following information where necessary:

Personal and Contact Information

Customer name.
Mobile number.
Email address.
Billing and delivery address.
PIN code and state.

Order Information

Products viewed or purchased.
Order number and order history.
Quantity, product selections and delivery preferences.
Return, refund and cancellation requests.

Payment Information

Payment transaction reference and payment status.
Payment method selected.
Other limited payment-related information provided by the payment service provider.

TeluMall does not intend to collect or store customers’ complete card numbers, CVV or UPI PINs.

Technical Information

IP address and browser information.
Device and operating system information.
Website usage and interaction information.
Cookies and similar technologies, where enabled.

2. How We Use Your Information

We use customer information for legitimate business and service purposes, including:

Processing and confirming orders.
Verifying payments and Cash on Delivery orders.
Packing, shipping and delivering products.
Sending order confirmations and delivery updates.
Providing order tracking facilities.
Responding to customer questions and complaints.
Processing eligible cancellations, returns, exchanges and refunds.
Preventing fraud, misuse and unauthorized transactions.
Improving website performance, security and customer experience.
Meeting applicable accounting, taxation and legal obligations.

We do not use customer information for unrelated purposes without an appropriate lawful basis.

3. Sharing of Customer Information

TeluMall does not sell customers’ personal information to third parties.

We may share necessary information with trusted service providers only to the extent required for their services, including:

Payment Service Providers: To process online payments and verify transactions.
Courier and Delivery Partners: To deliver orders and provide tracking services.
Website Hosting and Technical Providers: To host, maintain, secure and operate the website.
Website Analytics and Security Services: To understand website performance, detect suspicious activity and improve security, where such services are enabled.
Government and Legal Authorities: Where disclosure is required by applicable law or a lawful order.

These service providers may process information according to their respective roles, agreements and applicable legal requirements.

4. Payment Security

Online payments are handled through the payment service providers made available at checkout.

Customers should never share their UPI PIN, card PIN, CVV, password or OTP with anyone claiming to represent TeluMall.

TeluMall will not ask customers to disclose their confidential payment authentication credentials.

5. Cookies and Website Technologies

TeluMall may use cookies and similar technologies to:

Maintain shopping cart and checkout sessions.
Remember relevant website preferences.
Support website security.
Understand website usage and performance, where analytics tools are enabled.

Customers can manage cookies through their browser settings. Disabling certain cookies may affect shopping cart, login or checkout functionality.

Where required by applicable law, consent will be obtained before using non-essential cookies or tracking technologies.

6. Data Security

We take reasonable technical and organisational measures to protect customer information against unauthorized access, disclosure, alteration, misuse or loss.

However, no website or electronic transmission method can be guaranteed to be completely secure.

Customers should use strong passwords, keep account credentials confidential and notify us if they suspect unauthorized access to their TeluMall account.

7. Data Retention

We retain customer information only for as long as reasonably necessary for the purposes described in this policy, including:

Completing orders and providing customer support.
Handling returns, refunds and disputes.
Maintaining accounting, taxation and business records.
Meeting applicable legal and regulatory requirements.
Preventing fraud and protecting legitimate business interests.

When information is no longer required and there is no legal reason to retain it, we will take appropriate steps to delete or anonymise it, subject to applicable law.

8. Customer Privacy Rights

Subject to applicable law and its effective dates, customers may have rights to:

Request information about their personal data processed by us.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a privacy-related complaint or grievance.
Exercise other rights available under applicable Indian data protection law.

Some information may need to be retained where required by law, taxation, accounting, security or the resolution of legal claims.

To submit a privacy request, contact us using the details in the Contact Us section below.

9. Marketing Communications

TeluMall may send promotional emails, messages or offers where the customer has provided the required permission or where otherwise legally permitted.

Customers may opt out of promotional communications using the unsubscribe facility, where available, or by contacting us.

Essential order confirmations, payment notifications, shipping updates, security alerts and service-related communications may still be sent when necessary to fulfil an order or provide services.

10. Children’s Privacy

TeluMall is intended for general shopping by adults.

We do not knowingly collect children’s personal information for independent account creation or marketing without appropriate consent or authorization as required by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable law.

11. Third-Party Websites and Services

Our website may contain links or integrations with third-party services, including payment providers and courier tracking services.

Those third parties may have their own privacy policies and terms. TeluMall is not responsible for privacy practices on independent third-party websites.

Customers are encouraged to review the applicable third-party privacy policies before using those services.

12. Data Breach and Security Incidents

If a personal data breach occurs, TeluMall will take appropriate steps to investigate, contain and address the incident and provide notifications to affected individuals or authorities where required under applicable law.

13. Changes to This Privacy Policy

TeluMall may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or applicable laws.

The latest version and its update date will be published on this page. Customers are encouraged to review this policy periodically.

14. Contact Us – Privacy Queries and Complaints

For questions, requests or complaints relating to privacy and personal information, contact:

Business / Brand: TeluMall
Legal Business Name: Chandana Kanchi Saree House
Website: https://telumall.com
Official Email: telumallstore@gmail.com

Please include your registered email address or mobile number and sufficient details about your request. Do not send passwords, OTPs, UPI PINs or card security details.

15. Governing Law

This Privacy Policy shall be governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent applicable and as they come into force.

Nothing in this policy shall limit any privacy rights or remedies available to individuals under applicable law.

Subject to applicable law, civil disputes arising from transactions with TeluMall shall be subject to the jurisdiction of competent courts at Visakhapatnam, Andhra Pradesh, where such courts have territorial and legal jurisdiction.